Check out the second draft of this hideous service call log. This is a play aid, and a functional one, I hope – part of the game is a semi-complex distribution of roles across six scenes, and this allows players to hash that out in advance (by filling in client, lead, and trainee for each of six scenes). The tickets are numbered and there are check boxes for the universe of copier problems. Best of all, there’s a space for “client sign-off”, which gives easy entree to the relationship challenge paired with the copier challenge. All done in glorious Arial.
Business Solutions Service Call Log