We hope you find the answers to your most most important questions here! If you don't see your question, please let us know and we'll you an answer!

Shipping

How long will my shipment take to arrive?

That's a tricky question these days, but we expect most U.S. domestic shipments should arrive within a week, and international deliveries just a bit longer. You should receive tracking information within 1-2 business days.

Will I need to pay international taxes and import fees?

Yes, if you're shopping from outside the U.S., we'll be shipping your products "Delivery Duty Unpaid", meaning that any VAT or import fees will be due on delivery. We're working on better options for handing these charges in the future, and appreciate your understanding.

Why did my shipment come from Atlas Games?

Just so that you're not confused when you see your package, please be aware that it will be coming from our friends at Atlas Games. That's because we've partnered with them for excellent fulfillment from their warehouse in Minnesota!

Digital Editions

Are PDFs included with print purchases?

Yes, most of our products include the digital editions along with the print edition, as part of our PDF guarantee.

Can I just buy the digital edition without the print edition?

Of course! For now we're focusing on print editions here, so you'll find digital-only editions of our games through our other storefronts at DrivethruRPG and Itch.io. You can also find them at Indie Press Revolution!

When will I receive the digital editions?

Once you've made your purchase, you'll receive an initial confirmation of that order. As soon as the print products have been marked as ready to ship from the warehouse, you should receive another email with your download links. That will probably happen within 1-2 business days.

What should I do if I don't receive the download email?

The email notifications come from a variety of addresses (such as tracking@shipstation.com and delivery@shopify.com), so if you don't receive them, be sure to check your spam folder. If you still don't see it, feel free to contact us.

Game Questions

What's the difference between Fiasco and Fiasco Classic?

Great question! We have a detailed answer about that here.